Payment Policy

SP Ceramic Payment Policy

At SP Ceramic, we strive to make your shopping experience as seamless and secure as possible. This Payment Policy explains the accepted payment methods, payment processing, security measures, and other terms associated with purchasing from SP Ceramic. By placing an order on our website, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Stripe: You may pay using your credit or debit card through our Stripe payment gateway, which accepts major credit and debit cards, including Visa, Mastercard, and American Express.
  • PayPal: You may choose to pay via PayPal. This method allows you to pay securely using your PayPal balance, linked bank account, or credit/debit card associated with your PayPal account.

All payments must be made in full at the time of checkout. We do not offer cash on delivery (COD) or any installment payment options at this time.

2. Currency

All transactions on the SP Ceramic website are conducted in GBP (£). If you are purchasing from outside the United Kingdom, please note that your payment provider may apply conversion rates and international transaction fees. SP Ceramic is not responsible for any additional fees imposed by your payment provider.

3. Payment Processing and Security

At SP Ceramic, we take the security of your payment information seriously. We use SSL (Secure Sockets Layer) encryption technology to protect your sensitive information during the checkout process. This ensures that your data is secure and encrypted when transmitted over the internet. We do not store any credit card information on our servers.

  • Stripe Security: Payments made via Stripe are processed through Stripe’s secure gateway, which meets the highest standards of Payment Card Industry Data Security Standard (PCI DSS) compliance. Stripe employs advanced encryption and monitoring technologies to protect your information.

  • PayPal Security: Payments made through PayPal are processed in accordance with PayPal’s stringent security protocols. PayPal also uses SSL technology, fraud detection, and other measures to ensure that your financial information remains secure.

4. Billing Information

Customers must provide accurate billing information during checkout. If there is a discrepancy between your billing information and the information registered with your payment provider, the transaction may be declined. SP Ceramic is not responsible for any delays or issues caused by inaccurate billing information.

5. Order Confirmation and Receipts

Upon successful payment, you will receive an order confirmation email from SP Ceramic, which will include your order details and payment summary. This email serves as your receipt. If you do not receive an order confirmation within 24 hours of placing your order, please check your spam or junk folder, or contact us at our customer service email.

6. Failed or Declined Transactions

In the event that your payment fails or is declined, please check with your payment provider to ensure that there are no issues with your account. If you encounter repeated issues with payment processing, please contact our customer service team for assistance. SP Ceramic reserves the right to refuse an order if there is an issue with the payment, if there is suspicion of fraud, or if any other problem arises during the processing of the transaction.

7. Fraud Prevention

SP Ceramic reserves the right to conduct fraud prevention checks on all orders. If we detect any suspicious activity, we may request additional verification of your payment information or identification. We reserve the right to cancel any order that fails our fraud prevention checks or if we believe the payment to be unauthorized or fraudulent. In such cases, any amount charged will be refunded to the original payment method.

8. Refunds and Payment Reversals

Refunds, if applicable, will be processed back to the original payment method used at checkout. Refunds may take 5-10 business days to appear on your bank statement, depending on your financial institution’s policies. Please refer to our Return and Refund Policy for more details on the eligibility and process for refunds.

9. Payment Disputes

If you believe there is an error with a charge from SP Ceramic, please contact our customer service team immediately. You agree to provide us with any relevant information necessary to investigate the dispute. Please note that SP Ceramic is not responsible for any additional charges that may occur from filing a payment dispute through your bank or payment provider.

10. Changes to the Payment Policy

SP Ceramic reserves the right to modify this Payment Policy at any time to reflect changes in our payment processes, third-party provider terms, or applicable laws. Any changes will be posted on this page and will become effective immediately. We recommend reviewing this policy periodically to stay informed of any updates.

11. Contact Us

If you have questions or concerns regarding this Payment Policy or encounter issues during the payment process, please feel free to contact our customer support team. We are here to assist you and ensure a safe and secure shopping experience.

Thank you for choosing SP Ceramic for your ceramic art and homeware needs. We appreciate your trust and look forward to serving you!