SP Ceramic – Terms and Conditions of Service
Welcome to SP Ceramic. By accessing or using our website, www.spceramic.com (the “Site”), or purchasing our products, you agree to these Terms and Conditions (“Terms”). These Terms constitute a legally binding agreement between you and SP Ceramic (“we,” “us,” “our”). If you do not agree to these Terms, please do not use our Site or services.
1. General Information
SP Ceramic is a UK-based company specializing in high-quality ceramics for artistic and kitchen use. Our contact information is as follows:
- Address: Delta House 2, Studio Way Lombard Industrial Estate, London SW19 3EU
- Email: info@spceramic.com
These Terms, along with our Privacy Policy and Cookie Policy, govern your use of our Site and services. Please read them carefully.
2. Eligibility
By using our Site, you confirm that you are at least 18 years old or have obtained the consent of a legal guardian. Our Site is not intended for individuals under 13 years of age.
3. Acceptance of Terms
Your access to and use of our Site is conditional on your acceptance of these Terms. We may update these Terms from time to time, and any changes will be effective upon posting. It is your responsibility to review these Terms periodically for any changes.
4. Product Information, Pricing, and Availability
a. Product Descriptions
We strive for accuracy in describing our products. However, due to natural variations in ceramics, items may differ slightly from images or descriptions. If a product you receive differs significantly from the description, please contact us immediately for resolution.
b. Pricing
All prices are in GBP (£) and include VAT where applicable. Prices do not include shipping, which will be calculated at checkout. Prices and availability are subject to change without notice.
c. Order Acceptance and Cancellation
We reserve the right to cancel any order prior to dispatch for reasons including, but not limited to, product unavailability, suspected fraud, or pricing errors. If we cancel your order, you will be notified via email and refunded in full.
5. Payment Terms
We accept several payment methods, including credit/debit cards and secure online payment platforms listed at checkout. By submitting payment information, you authorize SP Ceramic to charge the specified amount. All payment transactions are subject to authorization by your card issuer or payment provider.
a. Currency and Fees
All transactions are processed in GBP (£). Customers are responsible for any additional charges levied by their payment provider or bank, such as foreign exchange or processing fees for international transactions.
6. Shipping, Delivery, and Risk of Loss
a. Shipping and Delivery Policy
We offer standard and expedited shipping options within the UK and to select international destinations. Shipping fees and delivery times vary based on location and chosen shipping method and will be calculated at checkout.
b. International Shipping
Customers outside the UK are responsible for any applicable customs duties, import taxes, and other local fees. Please check with your local customs office for information on such fees before ordering.
c. Risk of Loss
Risk of loss and title for products pass to you upon delivery to the specified address. SP Ceramic is not liable for any delays or losses caused by third-party carriers.
7. Returns, Refunds, and Exchanges
a. Returns
You may return unused, undamaged items within 30 days of receipt. Products must be in their original packaging and include proof of purchase.
b. Non-Returnable Items
Personalized or custom-made items, as well as items on sale or clearance, are non-returnable unless they are defective or damaged upon arrival.
c. Refunds
Upon receipt and inspection of a returned item, we will issue a refund to your original payment method within 14 business days. Shipping fees are non-refundable unless the return is due to an error on our part.
d. Faulty Goods
If you receive a defective product, contact us immediately to arrange for repair, replacement, or refund, as applicable under the UK Consumer Rights Act 2015.
8. Intellectual Property Rights
All content on the Site, including text, images, graphics, logos, and software, is the property of SP Ceramic or our licensors. You may not reproduce, distribute, or otherwise use any content without our express written permission.
a. Trademarks
“SP Ceramic” and related marks, logos, and graphics are trademarks or trade dress of SP Ceramic and may not be used without prior written consent.
9. User Conduct
You agree to use the Site for lawful purposes only. Prohibited activities include, but are not limited to:
- Unauthorized access or interference with the Site or its systems.
- Any activity that violates third-party rights or applicable UK laws.
- Distribution of viruses, malware, or other harmful content.
Violation of these rules may result in termination of your account and access to our Site, in addition to any applicable legal consequences.
10. Privacy and Data Protection
We take your privacy seriously. Our [Privacy Policy](link to privacy policy) outlines how we collect, use, and protect your personal information. By using our Site, you consent to such collection and processing.
11. Limitation of Liability
To the fullest extent permitted by UK law, SP Ceramic is not liable for any indirect, incidental, or consequential damages arising from the use of our products or Site. Our liability is limited to the purchase price of any product giving rise to a claim.
a. No Warranty
Our products are provided “as is,” and we make no warranties, express or implied, about their suitability for a particular purpose.
b. Exclusions
This limitation does not apply to liability for death or personal injury caused by our negligence or other liability that cannot be excluded under UK law.
12. Indemnification
You agree to indemnify and hold harmless SP Ceramic, its officers, employees, and agents from any claims or demands arising from your use of the Site or violation of these Terms.
13. Dispute Resolution and Governing Law
a. Governing Law
These Terms and any disputes arising under them are governed by the laws of England and Wales.
b. Dispute Resolution
In the event of a dispute, we encourage you to contact us to seek resolution. If an amicable resolution cannot be reached, the dispute may be submitted to binding arbitration, in accordance with the Arbitration Act 1996, or to small claims court, as applicable.
14. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.
15. Waiver
Failure to enforce any right or provision in these Terms does not constitute a waiver of that right or provision.
16. Entire Agreement
These Terms, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and SP Ceramic regarding your use of our Site and supersede any prior agreements.
17. Contact Us
If you have questions about these Terms, please contact us at:
SP Ceramic
Email: contact@spceramic.com
Address: Delta House 2, Studio Way Lombard Industrial Estate, London SW19 3EU
Effective Date: 01/01/2025